About This Course

In today's volatile, uncertain, complex, and ambiguous (VUCA) world alongside the brittle, anxious, non-linear, and incomprehensible (BANI) landscape organizations must embrace change, stay relevant, and lead with agility to drive innovation and growth. As Steve Jobs once said, "Innovation is the only way to win." This interactive 3-Day Certified Strategic Design Thinking Practitioners Program will empower participants from any industry to reimagine, ideate, and prototype Creative, Digital, SMART, Green, and Sustainable products, services or business processes to enhance customer experience, maintain competitiveness, and capitalize on growth opportunities. By applying Design Thinking principles, participants will learn to identify unmet user needs, develop innovative solutions, prototype, validate, and refine them before execution. This approach not only fosters creativity and strategic thinking but also directly impacts an organization's top and bottom line, driving business growth while enhancing overall customer experience. ISO 17024:2012 Accredited Program by Convergence Certification and Skills Development (CCSD) Council To reinforce our commitment to excellence, this 3-day program is accredited by CCSD Council HQ, Prague, in accordance with the prestigious ISO 17024:2012 guidelines for professional certification. This accreditation is granted to CCSD by the esteemed TQV from Switzerland, serving as an Accrediting Service for Conformity Assessment Bodies (ASCAB).

Duration & Format

• Duration: 3 days (intensive program)

• Delivery Mode: Face-to-face / instructor-led training

• Designed as an interactive, hands-on program focused on practical application of design thinking principles

Certification & Accreditation

• Accredited under ISO 17024:2012 professional certification standards

• Certification awarded by the Convergence Certification and Skills Development (CCSD) Council

• Accreditation supported by TQV, Switzerland (Accrediting Service for Conformity Assessment Bodies)

Program Objectives

Participants will be able to:

• Think creatively and approach problems differently

• Apply the 5P’s Design Thinking methodology for innovation

• Adopt a human-centered approach to understand user needs

• Build a Navlan Business Model Innovation®

• Identify real problems and generate creative solutions

• Develop, test, and refine prototypes for validation

Target Audience

The program is suitable for:

• Entry-level to mid-level professionals building a foundation in design thinking

• Project managers, business analysts, product developers, designers, and team leaders

• Entrepreneurs and startup founders applying user-centric innovation

• Professionals from any industry seeking to enhance creativity and customer experience

• Anyone interested in learning the fundamentals of strategic design thinking

Prerequisites

• No formal prerequisites required

• Suitable for both beginners and experienced professionals

Training Curriculum/Modules

• Understand the challenges, expectation of management and user

• Principles of Design Thinking for Innovation

• Design Thinking for Creative, Digital, SMART, Green, and Sustainable Innovation

• Persona, Being human-centric and caring

• Problem, Identifying the right issue

• Propose, Generating a range of creative solutions

• Prototype, Build to think and learn

• Prototype, Build to think and learn (continued)

• Pivot or Persevere, Validate the solution and refine

• Certification Assessment